Connection Guide

Try these simple checks

1. Restart your TV box and router, allowing both to reconnect fully.
2. Check whether other devices on the same network are also affected.
3. Move the router into an open position where possible.
4. Try a wired Ethernet connection to compare stability.
5. Check for available app and device updates.

When only one app is affected

Check the streaming provider's status and help pages. The issue may be specific to that service rather than your device or home connection.